For over a decade, Rogers Labs has partnered with MDL Technology, and their experience working with MDL has been nothing short of transformative. In a world where every second counts, especially for companies relying on rapid communication and seamless technology, MDL has been more than just a service provider—we’ve been a trusted partner.
This blog highlights Rogers Labs’ journey, showcasing how our IT expertise allowed them to focus on what they do best: growing their business. If your company is struggling with IT headaches, their story might inspire you to take the next step toward outsourcing your IT needs.
From Chaos to Clarity: Why Rogers Labs Chose MDL
When we first connected with Rogers Labs, their IT challenges were becoming an obstacle to their success. As a sales-focused company managing multiple accounts, their day-to-day operations required instant access to functional laptops, reliable email systems, and up-to-date software. But internal IT management was taking a toll.
As Jeremy from Rogers Labs shared:
“We had a lot of data to find and send in emails. Keeping up with laptops working and the latest Microsoft Office suites was taking away from what we were supposed to be doing—selling.”
This challenge wasn’t unique. Many businesses find themselves overwhelmed by IT issues that disrupt productivity. For Rogers Labs, outsourcing their IT to MDL wasn’t just a convenience—it was a necessity.
Seamless IT Management Tailored to Every Team Member
One of the key reasons Rogers Labs appreciated their experience working with MDL was our ability to handle a wide range of IT needs. Their team consisted of both tech-savvy engineers and salespeople who weren’t as familiar with IT systems. This mix of expertise created a variety of challenges, from hardware malfunctions to user errors.
“The problems ranged from real hard drive issues to simply forgetting how to do something,” Jeremy explained.
MDL stepped in to manage these issues efficiently, ensuring that every team member received the support they needed. Whether it was troubleshooting a technical glitch or guiding someone through software functionality, our team was always ready to help.
How MDL Adds Value
- 24/7 Support: Our team ensures that IT issues are resolved promptly, minimizing downtime.
- Customized Solutions: We tailor our approach to the specific needs of each client, whether it’s hardware repairs, software updates, or user training.
- Proactive Maintenance: We don’t just fix problems—we prevent them by keeping systems updated and secure.
The Freedom to Focus on What Matters
For Rogers Labs, the most significant benefit of partnering with MDL was the freedom it gave their leadership and staff to focus on their core business.
“Outsourcing IT freed me up to sell things, which is what I needed to do,” Jeremy said.
Instead of spending valuable time troubleshooting laptops or answering questions about software, their team could concentrate on growing their business. This shift not only improved their efficiency but also boosted morale. Employees no longer had to worry about unresolved IT problems slowing them down.
The ROI of Outsourced IT
One concern many businesses have when considering IT outsourcing is the cost. But as Rogers Labs quickly realized, partnering with MDL was an investment that paid for itself.
“We never batted an eye on the money we were spending because it was definitely paying for itself,” Jeremy said.
The improved productivity, reduced downtime, and enhanced employee focus made the partnership a no-brainer. With MDL handling their IT, Rogers Labs saw tangible benefits that far outweighed the costs.
What Makes MDL the Right IT Partner?
Reflecting on their experience working with MDL, Rogers Labs emphasized a few key reasons why they’ve stuck with us for over 10 years:
1. Reliable Expertise
Our team has the knowledge and skills to handle a wide variety of IT challenges, from hardware repairs to software troubleshooting.
2. Customer-First Approach
We prioritize understanding each client’s unique needs and providing solutions that work for them.
3. Long-Term Value
Our proactive approach ensures clients see a strong return on investment, saving them time and money in the long run.
4. Trust and Consistency
Rogers Labs has relied on MDL for more than a decade, a testament to the trust and consistency we bring to every partnership.
Ready to Transform Your IT Experience?
If your business is spending too much time troubleshooting IT issues instead of focusing on what you do best, it’s time to consider a better solution. As Rogers Labs’ story shows, outsourcing your IT to MDL can free up valuable time, improve productivity, and deliver real ROI.
Contact us today to learn more about how we can help your business thrive with tailored IT solutions.
