At MDL Technology, we understand that reliability and efficiency of technology are crucial for any business. This was especially true for Show Me Pension Group, a full-service third-party administrator that could not afford downtimes or lag times during their busy season. Recognizing the need for a robust IT infrastructure, Show Me Pension Group turned to us for help. Our hands-on approach and consistent support have been transformative, ensuring their operations run smoothly and securely.
Who is Show Me Pension Group?
Show Me Pension Group, led by President and Owner Clint Blankenship, offers a complete suite of services for qualified pension plans. From the proposal stage to the creation of legal documents and annual valuations, they ensure that their clients’ pension plans are compliant with ever-changing IRS regulations. Their services provide smaller employers with peace of mind, knowing their pension plans are in capable hands.
The Importance of Secure and Efficient IT Systems
Clint Blankenship emphasized the necessity of efficient and reliable technology for their operations: “Our technology needs to run correctly and efficiently; we cannot have downtimes, especially during our busy season.” Show Me Pension Group relies on SOC 2 compliant IT providers and employs double authentication to ensure the security of sensitive client information. At MDL Technology, we are committed to providing this level of security and efficiency.
A First Impression That Mattered
When Show Me Pension Group decided it was time for an IT overhaul, they reached out to MDL Technology. The response from our team was immediate and personal. “What made the best impression upon us is when we contacted you and Mark said, ‘I can come meet with you.’ That was huge,” recalls Clint. This personal touch set the stage for a successful partnership.
The Smooth Transition to New IT Systems
One of the most significant challenges for any company undergoing an IT transition is the potential for disruption. However, Show Me Pension Group experienced a seamless cutover, thanks to the dedicated support from our team at MDL Technology. “Having Cody and Randy here during the first week of the cutover eliminated a lot of anxiety on our end,” says Clint. Our hands-on approach ensured that any issues were immediately addressed, allowing their team to continue their work without interruption.
The Value of Consistent Support
The benefits of working with MDL Technology extend beyond the initial transition. The ongoing support provided by our team has been a game-changer for Show Me Pension Group. Amy Blankenship, the office manager, highlights the consistency of service: “When I send in a ticket, I don’t worry about it. The same people who call me back are familiar with our systems and our needs.” This level of personalized service has allowed Show Me Pension Group to focus on what they do best—serving their clients.
The Critical Role of Reliable IT in Client Service
Show Me Pension Group prides itself on serving companies that want to provide for their employees. “If we do not have a quality IT provider, we can’t do that,” explains Clint. The right IT equipment and support team are essential for ensuring that their service is not interrupted. At MDL Technology, we provide the reliability needed to maintain the high standards that Show Me Pension Group’s clients expect and deserve.
Key Takeaways from Show Me Pension’s Experience
Here are the main points that Show Me Pension Group values about their experience with MDL Technology:
- Personalized Approach: The initial meeting with Mark set a positive tone for the partnership.
- Hands-On Transition: The presence of our team during the cutover minimized disruptions.
- Consistent Support: Ongoing, reliable support from familiar faces ensures smooth operations.
- Security: SOC 2 compliance and double authentication provide peace of mind for handling sensitive data.
- Efficiency: Reliable technology enables Show Me Pension Group to serve their clients without interruptions.
In Summary
The partnership between Show Me Pension Group and MDL Technology highlights the importance of having a reliable IT provider. With our support, Show Me Pension Group has been able to maintain its high standards of service, ensuring their clients’ needs are met efficiently and securely. For businesses looking to upgrade their IT infrastructure, the experience of Show Me Pension Group serves as a testament to the value of choosing the right technology partner.
Contact us today to learn more about how MDL Technology can support your business needs.
