Switching IT providers can significantly impact a business’s efficiency and peace of mind. For Clint Blankenship, President and owner of Show Me Pension Group, and his office manager, Amy Blankenship, this decision was pivotal. They transitioned to MDL Tech after considering changes at their previous provider and the appeal of working with a local business. This blog post explores their journey, shedding light on why they made the switch to MDL Tech and how this decision has benefitted their operations.
Why Show Me Pension Made The Switch
Show Me Pension Group had been with their previous IT provider for several years. While the provider had met their needs, upcoming corporate changes raised concerns. The possibility of changes that might not align with their needs led Clint and Amy to consider alternatives. Clint recalls, “Anytime you have ownership changes, you have expansion from the client’s perspective. You have to be aware that there could be changes that you may not like.”
- Corporate Changes at Previous IT Provider: The anticipated corporate changes at their existing IT provider were a significant factor. Change in ownership often brings about shifts in policies and service quality, which can directly affect client satisfaction.
- Seeking Stability and Local Support: The need for stability and consistent support pushed them to explore other options. Clint received a marketing email from MDL Tech in December, highlighting that they were a Kansas City-based business owner-operated for over 20 years. This local connection resonated with Clint and Amy, leading them to consider MDL Tech seriously.
- Initial Research and Contact: Intrigued by the email, Clint visited the MDL Tech website and printed off the email for future reference. When the time came to make a decision, he was prepared. Clint shared, “I went to my office and said I have an email, and I’ve already looked them up. I asked Amy to call, and that’s how it got started.”
The Importance of Supporting Local Businesses
Supporting local businesses was a core value for Show Me Pension Group. Although they serve clients across the United States, including Alaska and Hawaii, their roots are deeply embedded in the local community. Clint emphasized, “It was important to us to support a local business, try to work with a local business because that’s who we are.”
Seamless Transition and Reliable Support
Switching IT providers can be a daunting task, but for Show Me Pension Group, the transition to MDL Tech was smooth and efficient. Amy highlighted several aspects that made the switch worthwhile:
- Consistent Point of Contact: One of the most appreciated aspects was the consistency in communication. Amy noted, “Who calls me is the same people, and so they do know our system. They know the people that are running the system on this side.”
- Efficient Ticket System: The ticket system provided by MDL Tech ensured a hassle-free experience. Amy praised the ease of tracking tickets, “I can go on the portal and look at all the tickets, see what’s open and not open, what has already been resolved. The flow of it, I think, is very easy.”
- Understanding and Patient Support: Amy appreciated the kindness and patience shown by the MDL Tech team. As non-technical people, having a supportive and understanding IT team was crucial. Amy shared, “They don’t act like we should understand Tech language. Having people come in and be kind, helpful, and understanding, answering questions, sometimes the same question multiple times, has been very reassuring.”
Benefits of Switching to MDL Tech
The decision to switch to MDL Tech has brought several benefits to Show Me Pension Group:
- Peace of Mind: The ability to send in a ticket without worry and knowing that the same team members would handle their issues provided significant peace of mind.
- Effective Communication: The clear and effective communication from MDL Tech ensured that Show Me Pension Group could stay informed about the status of their IT issues without any confusion.
- Supportive Environment: The supportive and non-judgmental environment created by MDL Tech allowed Clint and Amy to focus on their core business without the stress of technical problems.
In Summary
Switching to MDL Tech was a well-considered and beneficial decision for Show Me Pension Group. The stability, local support, and consistent communication offered by MDL Tech have made a positive impact on their operations. As Clint and Amy attest, the transition has been smooth, and the ongoing support has been exemplary.
For businesses considering a switch in IT providers, Show Me Pension Group’s experience with MDL Tech serves as a testament to the value of reliable, local, and consistent support. Contact us today to learn how we can provide the same level of exceptional service for your business.
